How to Receive Email Messages from Tawk.to

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How to Receive Email Messages from Tawk.to
How to Receive Email Messages from Tawk.to
Lucas Simon
Sunday, May 5, 2024 at 6:39:05 AM

Understanding Tawk.to Email Integration

Getting emails directly from website visitors instead of having to go through the Tawk.to dashboard helps expedite communication and speed up response times. Since handling visitor interactions via email fits in more naturally with their daily routine, many users prefer to do so. This method makes sure that messages are received and neatly stored.

Nevertheless, problems may arise while configuring Tawk.to to forward messages to email, particularly if the setup deviates from the platform's official instructions. In order to guarantee dependable message delivery, this introduction will assist in troubleshooting frequent issues and offer a step-by-step tutorial on how to properly establish email notifications in Tawk.to.

Command Description
mail() Uses the built-in mail function to send an email from a PHP script.
$_POST[] Gathers information given by the HTTP POST mechanism and retrieves form data.
isset() Checks whether a PHP variable is set and not in order to confirm that data is present.
fetch() Used in JavaScript to transmit and receive data asynchronously through network requests.
headers Configures the request or email's HTTP headers (content type, from, MIME version).
response.text() Handles the JavaScript text stream response from a fetch request.

Explaining Script Functions and Commands

The included PHP and JavaScript scripts are made to make it easier to combine email notifications with live chat messages from Tawk.to. When direct interactions on the Tawk.to dashboard are not possible, this is especially helpful. The mail() function, which is essential for sending the emails, is used by the PHP script. The email is prepared with headers that designate HTML as the content type, guaranteeing that the message format is preserved when viewed in an email client. $_POST[] is included in order to record data sent from the front end, which in this case would be the chat messages that users of the website contribute.

Without requiring a page reload, the JavaScript snippet uses the fetch() method on the frontend to asynchronously transmit the visitor's message to the backend script. By uploading the chat data, this approach communicates with the server-side PHP script and initiates the email sending process. To guarantee that the data is formatted and encoded correctly, headers is used in the fetch request. response.text() is used to translate the server answer to text when the data is obtained, making it simple to debug or display confirmation messages on the client side.

Setting Up Email Forwarding for Messages on Tawk.to

Backend Script in PHP

$to = 'your-email@example.com';
$subject = 'New Tawk.to Message';
$headers = "From: webmaster@example.com" . "\r\n" .
"MIME-Version: 1.0" . "\r\n" .
"Content-type:text/html;charset=UTF-8" . "\r\n";
// Retrieve message details via POST request
$message = isset($_POST['message']) ? $_POST['message'] : 'No message received.';
// Construct email body with HTML formatting
$body = "<html><body><h1>You have a new message from your website:</h1><p>{$message}</p></body></html>";
// Send the email
if(mail($to, $subject, $body, $headers)) {
    echo 'Message successfully sent to email';
} else {
    echo 'Email sending failed';
}

JavaScript Frontend Notification System

Frontend Script in JavaScript

// Function to send message details to backend
function sendMessageToEmail(message) {
    fetch('sendEmail.php', {
        method: 'POST',
        headers: {
            'Content-Type': 'application/x-www-form-urlencoded',
        },
        body: `message=${message}`
    })
    .then(response => response.text())
    .then(data => console.log(data))
    .catch(error => console.error('Error:', error));
}
// Example usage, triggered by message reception event
sendMessageToEmail('Hello, you have a new visitor inquiry!');

Improved Interaction through Email Integration

The flexibility and accessibility of customer support services are increased when email notifications are integrated with Tawk.to, going beyond the standard dashboard interface. Businesses may make sure they record every client interaction, even when the support personnel isn't available on the dashboard, by turning on email notifications. This is particularly valuable for teams that may not have constant access to the Tawk.to platform or during off-hours when live support may not be feasible. Emails can act as a record of the exchange, giving comprehensive information for a follow-up and guaranteeing that no consumer question is overlooked.

Email connectivity also makes it possible to automate some responses, which can improve customer satisfaction by facilitating immediate communication. Additionally, it may be set up to notify several team members at once, guaranteeing that the appropriate person receives the query straight away. This approach closes the communication gap between digital and traditional techniques, which makes it a vital tool for companies looking to enhance the customer experience.

Important Answers for Email Integration with Tawk.to

  1. How can I set up email alerts on Tawk.to?
  2. Going to the 'Admin' section, selecting 'Notifications', then selecting the email option where you can set up your preferences will enable email notifications.
  3. Can I read messages on Tawk.to while I'm not online?
  4. Yes, you can get messages received through the chat even while you are not online by configuring email notifications.
  5. What details are contained in the email alerts?
  6. The message from the visitor, their contact details, and any other information gathered during the chat session are usually included in emails.
  7. Is it possible to alter the email format?
  8. Yes, you may add unique text or branding to the email templates on Tawk.to by modifying the dashboard settings.
  9. How can I fix problems with my email notifications?
  10. Examine the spam folder and the settings on your email server. Make sure your server is not blocking emails from Tawk.to and that the email address you have configured in Tawk.to is accurate.

Recaping the Email Integration for Tawk.to

Regardless of staff availability on the live chat dashboard, enabling Tawk.to to transmit messages straight to email will greatly improve customer care management by guaranteeing that all contacts are recorded and answered promptly. This system is a priceless resource for companies committed to provide top-notch support since it not only increases responsiveness but also gives staff a more adaptable and handy way to handle client contacts.