Using Velo to Send Wix Stores Automatic Shipping Confirmation Emails

Using Velo to Automate Shipping Confirmations for Wix Stores

JavaScript & Velo API

// Backend code: sendFulfillment.js
import wixStoresBackend from 'wix-stores-backend';
import wixEmail from 'wix-email';

// Define your fulfillment details
const fulfillmentDetails = {
  "lineItems": [{ "index": 1, "quantity": 1 }],
  "trackingInfo": {
    "shippingProvider": "testshipper",
    "trackingLink": "https://www.test.com",
    "trackingNumber": "12345"
  }
};

// Function to create fulfillment and send confirmation email
export async function sendShippingConfirmation(orderId, buyerId) {
  try {
    const {id: fulfillmentId, order} = await wixStoresBackend.createFulfillment(orderId, fulfillmentDetails);
    const emailSubject = 'Your order has been shipped!';
    const emailBody = `Your order ${order._id} has been shipped. Track it here: ${fulfillmentDetails.trackingInfo.trackingLink}`;
    await wixEmail.sendEmail({
      to: buyerId, // Ensure you have the buyer's email address here
      subject: emailSubject,
      body: emailBody,
      from: "yourEmail@example.com" // Replace with your email
    });
    return { fulfillmentId, orderStatus: order.fulfillmentStatus };
  } catch (error) {
    console.error('Failed to create fulfillment or send email', error);
    throw new Error('Fulfillment process failed');
  }
}

// Frontend code: initiateShipping.js
import {sendShippingConfirmation} from 'backend/sendFulfillment';

// Replace with actual order and buyer IDs
const orderId = 'yourOrderIdHere';
const buyerId = 'yourBuyerIdHere';

sendShippingConfirmation(orderId, buyerId)
  .then(response => console.log('Shipping confirmation sent:', response))
  .catch(error => console.error('Error sending shipping confirmation:', error));

Frequently Asked Questions Concerning E-Commerce Email Automation

1. What is the main advantage of emailing shipment confirmations automatically?
2. Enhancing customer satisfaction through prompt and clear order status communication builds loyalty and trust. This is the main advantage.
3. Is it possible to customize automatic emails?
4. It is possible to customize the content of automated emails using client data, which makes the message more relevant and interesting for each receiver.
5. What effect does email automation have on keeping customers?
6. Email automation improves the customer experience by keeping them informed and involved. It also increases the chance that they will make repeat purchases and remain loyal over time.
7. Does establishing email automation for shipment confirmations present any difficulties?
8. Managing data precisely, sending emails on time, and integrating many systems (e-commerce platform, email service, etc.) can all be difficult tasks.
9. How can companies assess whether their email automation efforts are working?
10. Metrics like open rates, click-through rates, customer reviews, and the overall effect on customer loyalty and repeat business can all be used to gauge success.

Accepting Automation to Improve Client Experiences

As we get to the end of our investigation into the automation of shipment confirmations using Velo and other platforms, it is evident that this technique is a cornerstone of contemporary e-commerce tactics. A company's capacity to uphold transparency with its clients and develop a reliable working relationship is strongly impacted by its capacity to automatically send out comprehensive, customized shipping alerts. A major step toward operational efficiency has been taken with the integration of such automation into e-commerce platforms, which relieves business owners of a portion of their manual effort and frees them up to concentrate more on customer support and product development. Furthermore, the information gathered from these automated exchanges offers priceless insights on consumer behavior, preferences, and satisfaction levels, allowing companies to improve their products and outreach tactics. To put it simply, shipping confirmation automation is essential to building a responsive, customer-focused e-commerce environment, not to mention a convenient feature. The possibility for even more complex automation and customisation as technology develops offers organizations great chances to take client experiences to new levels.